Terms of Service
These Terms apply to use of the SilkyFun website and to samples, wholesale orders, custom products, private label services and other business services provided by SilkyFun. By using our website, requesting a quotation or placing an order, you agree to these Terms.
1. Business Customers
SilkyFun mainly supplies professional and business customers, including hair salons, hair extension specialists and stylists, hair brands, wholesalers and distributors, beauty supply stores, online hair businesses, academies and other professional buyers.
Our products are primarily supplied for professional use, resale, wholesale and private label purposes. Customers are responsible for ensuring that the products they purchase comply with applicable requirements in their own market.
2. Products
SilkyFun supplies 100% human hair extensions and related products, including Tape Hair, Genius Weft, Machine Weft, Nano Tip, Keratin Bond Hair, Clip-ins and other professional hair extension products.
Because human hair is a natural material, slight differences in shade, texture, thickness or wave pattern may occur between batches. Hair lifespan and performance may also vary depending on installation, maintenance, washing products, heat styling, chemical treatments and daily care.
3. Quotations & Orders
Prices are based on the product specifications requested, including hair type, colour, length, weight, method, quantity, packaging, customization and shipping destination.
An order is considered confirmed after SilkyFun has confirmed the order details and received the agreed payment or deposit. Customers should carefully check all specifications before confirming an order. Changes requested after confirmation may affect the price, production time or delivery schedule.
4. Samples
Samples are available for customers who would like to evaluate our hair quality, colours, construction or packaging before placing larger orders.
Sample approval confirms the general product standard. Minor natural differences between a sample and bulk production may occur because human hair is a natural material.
5. Custom & Private Label Orders
SilkyFun provides customization and private label services, including custom colours, lengths, weights, packaging, logos and other product specifications.
Custom orders may require minimum quantities, additional production time or additional charges. Customers are responsible for ensuring that logos, trademarks, packaging designs or other materials provided to SilkyFun are legally authorized for use.
Colours shown on phones, computers or photographs may look different because of lighting and screen settings. Physical colour samples or a SilkyFun colour ring are recommended when accurate colour matching is important.
6. Payment
Available payment methods and payment terms will be confirmed in the quotation, invoice or order confirmation. Unless otherwise agreed, production begins after the required payment or deposit has been received.
Orders may not be shipped until the outstanding balance and applicable shipping charges have been paid. Bank charges, customs duties, import taxes or other destination charges are normally the customer's responsibility unless otherwise agreed in writing.
7. Production & Shipping
For products available in stock, we aim to arrange shipment as quickly as possible, and selected in-stock products may qualify for same-day dispatch.
Custom colours, customized products and private label orders require additional production time. Estimated lead times are provided when the order is confirmed but may vary depending on quantity, customization, material availability and production schedule.
International orders are normally shipped through reliable carriers such as DHL, FedEx or other suitable logistics providers. Delivery times provided by SilkyFun are estimates. Customs inspections, carrier delays or other events outside our reasonable control may affect delivery.
8. Order Inspection
Customers should inspect products as soon as possible after delivery and before installation, washing, colouring, cutting, chemical treatment or resale.
Any shortage, incorrect item, visible defect, colour concern or other quality issue should be reported to SilkyFun within 7 days of delivery.
To help us investigate efficiently, please provide order information, product details, clear photos or videos, and a description of the issue.
9. Quality Issues & After-Sales Support
SilkyFun takes product quality seriously. When a manufacturing-related quality issue is confirmed, we will work with the customer to provide an appropriate solution, which may include replacement, remake, credit or refund depending on the circumstances.
Quality claims normally do not cover problems caused by improper installation or removal, bleaching, colouring, chemical treatment, excessive heat, unsuitable shampoos or conditioners, oil residue, incorrect maintenance, hard water, chlorine, salt water, sleeping with wet hair, inadequate brushing, normal wear or improper handling.
We may request photos, videos, installation information, care information or return of the affected products before confirming a claim.
10. Custom Product Returns
Custom colours, custom lengths, custom weights, private label packaging and other made-to-order products are generally non-returnable and non-refundable, unless there is a confirmed manufacturing defect or the products do not match the approved specifications.
Please confirm all customized specifications carefully before production begins.
11. Limitation of Liability
SilkyFun will make reasonable efforts to provide consistent products, reliable quality and professional service. To the maximum extent permitted by applicable law, SilkyFun is not responsible for indirect losses resulting from product use or resale, including loss of profit, salon service charges, customer compensation, marketing costs or other consequential business losses.
Where SilkyFun confirms responsibility for a defective product, our liability will generally be limited to the value of the affected products, subject to applicable law and any separate written agreement.
12. Website Content
All content on the SilkyFun website, including product information, photographs, graphics, logos, text and designs, is owned by or licensed to SilkyFun unless otherwise stated. Website content may not be copied, reproduced or commercially used without permission.
Product specifications, colours, availability, pricing and services may be updated from time to time.
13. Privacy
Information submitted through our website or during business communication may be used to process inquiries and quotations, manage orders, arrange production and shipping, provide after-sales support and maintain customer relationships. For more information, please see our Privacy Policy.
14. Force Majeure
SilkyFun will not be responsible for delays caused by circumstances reasonably outside our control, including severe weather, natural disasters, transportation disruption, customs delays, government actions, supply interruptions or other force majeure events.
We will make reasonable efforts to communicate with affected customers and arrange the best available solution.
15. Governing Terms & Disputes
If any disagreement arises, SilkyFun and the customer should first attempt to resolve the matter through good-faith business communication.
Unless otherwise agreed in a separate written contract, transactions will be governed by the laws applicable to SilkyFun's registered place of business.
16. Updates to These Terms
SilkyFun may update these Terms of Service when our products, services, operations or legal requirements change. The latest version will be published on this page.
17. Contact Us
For questions about orders, wholesale cooperation, samples, customization, shipping or after-sales service, please contact the SilkyFun team through our website or your assigned sales representative.
SilkyFun
Professional Human Hair Extension Supplier
Wholesale • Salon Supply • Private Label • Customization