HSHAIR Buyer FAQ

Everything buyers ask before working with SILKYFUN.

Clear answers about premium human hair extensions, OEM/ODM customization, lead times, quality control, shipping, payment, MOQ, returns, and who we serve.

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Experience

22+

Factory

12,000m²

Stock Shades

28+

Factory-direct support

For salons, stylists, wholesalers, e-commerce brands, and private-label hair extension companies.

Products & Hair Quality

SilkyFun manufactures a full range of professional human hair extensions, including invisible tape-ins, standard tape-ins, genius wefts, machine wefts, nano tips, keratin bonds, clip-ins, ponytails, and topper. Custom products are also available for salons, wholesalers, and hair brands.

We offer 100% real human hair in different quality levels, including Remy hair and selected premium Cuticle hair. We can recommend the right option based on your market position, target price, expected lifespan, and customer needs.

Remy hair not much aligned cuticles for smoother wear, less tangling, and easier maintenance. Hair Last 6-9 month
Cuticle hair is less processed and is designed for customers seeking a more natural appearance, premium quality, and longer-lasting performance.Hair Last Above 1 year

Yes. We offer different thickness and double-drawn levels. The ends, density, and overall fullness can be adjusted according to your target market, selling price, and customer preferences.

We offer more than 53 standard,Solid, rooted, highlighted, balayage, and blended colors. Standard lengths generally range from 14 to 30 inches,
custom colors and lengths are available.

With professional installation and proper care, our Remy hair extensions generally last around 6–9 months.
Cuticle hair options may last longer. Actual lifespan depends on the color, hair grade, installation method, maintenance routine, and frequency of use.

We follow standardized quality-control procedures throughout raw hair selection, color matching, processing, production, and final inspection. We check color, thickness, texture, shedding, attachment strength, and overall appearance before shipment.

Yes. We encourage new customers to start with samples or a small trial order to test the color, texture, thickness, attachment method, and performance before placing a larger order.

Private Label & Customization

Yes. We provide private-label and OEM/ODM services for salons, wholesalers, distributors, online retailers, and growing hair extension brands.Yes. We provide private-label and OEM/ODM services for salons, wholesalers, distributors, online retailers, and growing hair extension brands.
Yes. We can customize boxes, bags, labels, logo cards, hair tags, color rings, care cards, and other branding materials to help you build a professional and consistent brand image.
Yes. You can send us a physical hair sample, color ring reference. For custom colors, we normally recommend approving a sample before bulk production.
Yes. We can customize the hair quality, color, length, weight, density, texture, attachment method, weft construction, bonding material, and packaging according to your requirements.

Yes. Based on your country, customer type, sales channel, target price, and desired margin, our team can recommend products, colors, lengths, and attachment methods that are more suitable for your market.

Yes. We can help you plan a product range based on your target customers, including core products, popular colors, lengths, quality levels, packaging, and future replenishment needs.

MOQ, Lead Times & Shipping

Our MOQ depends on the product, color, length, hair quality, and customization requirements. Samples, mixed-color orders, and small trial orders are available for many products.

Yes. Sample orders are available for quality testing, color matching, product evaluation, and market testing before a larger order.

Yes. We keep selected popular products, colors, and lengths in stock to support faster delivery and repeat orders.
Selected ready-stock orders can be shipped on the same day or within 1–2 business days after payment and final order confirmation.

Production time depends on the product, color, quantity, and customization requirements. Custom colors, special specifications, and private-label packaging may require additional time. Your sales representative will confirm the estimated lead time before payment.

Yes. We regularly ship to the UK, Europe, the United States, Australia, and all over the world
We mainly use such as DHL and FEDEX. Other shipping methods can be arranged based on the destination, order size, delivery time, and customer requirements.
Usually takes around 2–5 business days after shipment.
Yes. We can help long-term customers plan stock levels, reserve popular colors, and arrange regular replenishment to reduce production delays and out-of-stock risks.

Payment, Returns & Support

Bank Account,Paypal,Western Union

Please confirm the product type, hair quality, color, length, weight, quantity, attachment method, packaging, shipping address, production time, and delivery requirements.

Yes. If a verified product issue occurs, If there is a quality concern, please contact our team with photos, videos, order details, and a clear description so we can investigate quickly and provide a fair solution.

Please provide the order number, product details, clear photos or videos, quantity affected, installation date, care routine, and a description of the issue. This helps our team investigate and respond more efficiently.

Our sales team normally responds within one business day. Most of times within 10 minutes

We recommend starting with samples or a small trial order, confirming the hair quality, color, specifications, and packaging, and approving customized products before bulk production.

Yes. We value long-term cooperation and provide ongoing support for product selection, quality feedback, repeat orders, stock planning, customization, and product improvement.

Who We Work With

We mainly work with professional hair salons, wholesalers, distributors, academies, online retailers, and hair extension brands in international markets.
Customized jerseys with personalized names, numbers, or patches cannot be returned or exchanged unless the item is defective or we made an error with your order. Please double-check all customization details before confirming your purchase.
Please contact us within 3 days of delivery and include clear photos of the issue. We’ll review your case and arrange a replacement or suitable solution as quickly as possible.
Yes. If the size doesn’t fit, you can request a size exchange. Please note that customers may need to cover return shipping costs unless the item is defective or the wrong item was sent.

Please provide the product type, hair quality, color, length, weight, quantity, destination country, packaging requirements, and expected delivery time. If available, you can also share product photos or reference samples.