HSHAIR Buyer FAQ

Everything buyers ask before working with SILKYFUN.

Clear answers about premium human hair extensions, OEM/ODM customization, lead times, quality control, shipping, payment, MOQ, returns, and who we serve.
Browse Questions
Request a Quote

Experience

18+

Factory

12,000m²

Workers

50+

Stock Shades

28+

Factory-direct support

For salons, stylists, wholesalers, e-commerce brands, and private-label hair extension companies.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

Browse our website, select your desired jersey, choose your size and quantity, then proceed to checkout. Once payment is completed, your order is confirmed automatically and you’ll receive a confirmation email. Please check your spam folder if it doesn’t arrive within a few minutes.

Yes — but only within 12 hours of placing your order. After this window, your order may already be in production or with the carrier and can no longer be changed. Please contact us as early as possible at info@vexakit.com if you need to make changes.

After placing your order, you’ll receive a confirmation email with your full order details. If you don’t see it within a few minutes, please check your spam or junk folder. If you still can’t find it, contact us and we’ll resend it.

Yes, as long as your order has not entered the shipping process. Please contact us as soon as possible if you need to update your delivery address. Once an order has been dispatched, we are unable to change the delivery address.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

Fan VersionPlayer Version
Regular fitSlim athletic fit
Comfortable for everyday wearLightweight performance fabric
Standard sizingSame style worn by professional players

We recommend choosing one size larger for Player Version jerseys due to the slimmer cut.

Please refer to the size chart on each product page. Manual measurements may vary by 1–2 cm. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
Yes! We offer custom name and number printing on most jerseys. If you have special customization requests — such as specific fonts, patches, or editions — please contact us before placing your order so we can confirm availability and pricing.
Our website is updated regularly, but not every jersey in our collection is listed online yet. If you can’t find the team, season, player, or edition you’re looking for, contact us via our Contact Us page or email info@vexakit.com with the jersey details or a reference photo. We’ll check availability and reply within 24 hours.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

Yes — VeXaKit offers worldwide shipping to 150+ countries. Every order ships with tracking information so you can follow your parcel from dispatch to delivery.
 
  • Order processing: 1–3 business days (custom jerseys may require additional production time)
  • Shipping transit: 7–20 business days depending on your destination

Delivery times may be affected by customs clearance or peak seasons. For full regional breakdowns, see our Shipping Policy.

Once your order has been dispatched, you’ll receive a tracking number by email. You can track your parcel at any time using 17track.net. If you haven’t received the email, please check your spam folder.
Yes, this is common. Tracking information may take 2–5 business days to appear after your package has been dispatched, particularly during international transit. If there has been no update for more than 10 business days, please contact our support team and we’ll investigate.
If your order appears to be lost in transit, please first check with family members, neighbors, or your local courier using your tracking number. If you still can’t locate your package, contact our support team at info@vexakit.com and we’ll investigate. If the package is confirmed lost, we’ll arrange a replacement or another suitable solution.
We do not charge taxes at checkout. However, depending on your country’s regulations, customs duties, import taxes, brokerage fees, or other charges may be collected by your local customs authority or carrier before delivery. These charges are the responsibility of the customer.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment methods available at checkout.

Yes. All payments on VeXaKit are processed through SSL-encrypted, certified payment gateways. Your card details are never stored on our servers. For an additional layer of protection, you can also pay via PayPal’s buyer protection.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

Yes. We accept returns or exchanges within 30 days of delivery. Returned items must be:

  • Unused and unwashed
  • In original condition
  • With original packaging and tags intact

Please contact our customer service team before returning any item to receive return instructions.

Customized jerseys with personalized names, numbers, or patches cannot be returned or exchanged unless the item is defective or we made an error with your order. Please double-check all customization details before confirming your purchase.

Please contact us within 3 days of delivery and include clear photos of the issue. We’ll review your case and arrange a replacement or suitable solution as quickly as possible.

Yes. If the size doesn’t fit, you can request a size exchange. Please note that customers may need to cover return shipping costs unless the item is defective or the wrong item was sent.

Products & Hair Quality

Questions about raw hair, extension types, lifespan, colors, lengths, and quality control.

We’re always happy to help. You can reach us through: We aim to respond to all inquiries within 24 hours on weekdays, and within 72 hours on weekends and public holidays.